PLEASE NOTE: The return information listed below is for consumer (or “individual”) customers only. If you have a wholesale, bulk, or custom order, please click here to review your guidelines for making a return.
If for any reason you’re not completely happy with an item, try giving it to a friend with better taste. If this doesn’t rectify the problem, please let us know why the item did not work out for you (and your lame friends) and we will begrudgingly replace it. All you have to do is fill out the Return Merchandise Authorization Form to obtain an RMA number, and then send us the item you wish to return or exchange, along with a genuine and heartfelt apology. You are responsible for the cost of return shipping, but we will send you a replacement for no additional shipping charge.
RETURN MERCHANDISE AUTHORIZATION FORM
Before returning any items, please note:
- Items must be returned within 30 days of the purchase date.
- Items that have been laundered or altered in any way cannot be accepted.
- All “Sale” items sales are final.
- Avenue F is not responsible for return shipping.
If We F’d Up Your Order:
First, accept our apologies. If we’ve sent you the wrong or damaged item, we will take care of return shipping and send you a replacement at no additional charge. (If you live in our city, we’ll even buy you a beer.) Please get in touch with us at 775-453-6840 or email@example.com and a so-called customer service representative will assist you with your return.
How to Return or Exchange Items in 3 Simple Steps:
- 1. Please complete the Return Merchandise Authorization Form to obtain an RMA number and include the number on the box of the item(s) you are returning.
- 2. Remember to indicate the style, color and size of your replacement item(s), or specify store credit or refund.
- 3. Send us the items in the original box (or a different box, as long as it’s unmarked) to the address below. We suggest you use a carrier that provides tracking. Avenue F is not responsible for lost shipments.
Where to Send:
Avenue F Clothing Company, 2035 Regent Street, Reno, NV 89509 USA
If you request a refund: When the returned item is received, the value of your returned item will be credited back as soon as our Returns Department has completed processing your return (usually within 2 weeks).
If you request an exchange: When the returned item is received, we immediately process a new order for your exchange, and ship it to you with no additional shipping charge. You may see a new charge on your credit card statement for the replacement item but the value of your returned item will be credited back when our Returns Department has completed processing your return (usually within 2 weeks).
For questions or assistance with your return, please call 775-453-6840 or e-mail us at firstname.lastname@example.org